Deleting your data

You can delete your Mutator data yourself, without asking anyone. This page explains each way to do it and what each one removes, and it is the address Bitnook GmbH gives to Meta and other platforms as our data deletion contact.

Disconnecting one account

In Mutator, open Connections and choose Disconnect on the account you want removed. The stored access token is deleted immediately and the connection is marked revoked. Nothing further is published to that account.

You can also do this from the platform’s own side — on Instagram, under Settings and privacy → Apps and websites. Instagram tells us when you do, and we delete the token on our side without waiting for you to visit Mutator.

Disconnecting removes our access to the account. It does not delete anything already published: posts that went out are on your account and remain yours to keep or remove there.

Deleting a workspace

In Settings, an owner can delete a workspace. That removes its automations, generated content, run history, connected accounts and stored media. Anything already published to a connected account stays on that account.

Deleting your whole account

In the Mutator app, open General, then Settings, tap Delete your account, type delete my account and tap Delete. Without the app, sign in at mutator.app, open Settings, choose Delete workspace or account, type delete my account and choose Delete account.

This removes your login and sessions, your membership of every workspace, and any workspace you are the only owner of, along with everything inside it. If a workspace you own alone manages client workspaces, remove those first.

A workspace that has another owner is not deleted, and what you made there stays with it. A workspace where you are the only owner is deleted with your account, even if other people are members of it. If they should keep their work, email us before you delete your account and we will make one of them an owner.

Deleting your account doesn’t cancel a plan bought through the App Store. Cancel it in your Apple ID settings. A Google Play plan on a workspace you delete is cancelled with it.

What we keep, and for how long

Stripe keeps its own customer, invoice and payment records, and Apple and Google keep their own records of purchases made in the app. Mutator’s database keeps no billing record once the workspace is gone.

A few things outlive your account: product events, no longer linked to you, for up to 400 days; a record that each workspace deleted with your account was deleted, without its name; in any workspace that has another owner, what you made there, its activity log, your reports and the records of its content checks, for as long as that workspace keeps them; invitations you sent that somebody accepted, for as long as the inviting workspace exists; records of password-reset and verification emails for up to 90 days; server logs, which include email addresses and generation prompts, for 30 days; and database backups for up to 89 days, which are not searched to reinstate deleted data.

Everything else is removed: your content, media, run history and tokens, your waitlist entry, the invitations you accepted, and your address in other workspaces’ activity logs.

What Mutator stores in the first place, and why, is set out on the privacy page.

If you would rather ask us

Email hello@mutator.app from the address on the account, saying what you want deleted — one connected account, a workspace, or everything. We will confirm when it is done.

You do not need a reason, and asking by email gets the same result as doing it yourself. It is here because the buttons above need you to be able to sign in, and sometimes that is the thing that has gone wrong.