Support
Most problems are one of the six below. If yours is not, write to us — a real person reads it.
Email us
[set LEGAL_CONTACT_EMAIL]
Include the name of the automation and roughly when it ran. That is usually enough to find it.
A step says it needs a connected account
Open that step on the canvas and connect the account it names. Every step that publishes or generates needs one, and a run is refused before it starts rather than halfway through — so nothing has been generated or charged.
My run finished but nothing was published
A test run never publishes: it prepares everything and stops, so you can see exactly what would have gone out. The run summary says “Dry run — nothing published” when that is what happened.
Everything says “Test mode”
A connection is only real once you paste a key the provider accepts. Until then the step runs against a simulation, and every result it produces is labelled — in the canvas, in previews, and on the post itself. Nothing in test mode reaches a real audience.
My automations paused on their own
That happens when a trial ends or a payment fails. Everything is kept — choosing a plan on the billing page restores exactly the automations that were paused.
I did not get an email
Check spam first. Approval and failure emails can also be switched off per person in Settings → Notifications. Confirmation, password reset and billing emails are always sent.
I want my data, or I want it gone
Both are in Settings, and neither needs us: export a workspace as a readable file, delete a workspace, or delete your whole account. Deletion is permanent.