Support

Getting started

How do I make my first video?

Open Generate, write what you want to see, choose Video and a shape, and press Generate. It lands in your library when it is done. To make a batch in one go, open Formats. To post it, add it to an account’s schedule.

Where do I connect my TikTok or Instagram?

In Settings, under Connections. You need an account only to post: generating runs on Mutator’s own providers and needs nothing connected. A run that stops for a missing account stops before it starts, so nothing was made and nothing was charged.

Can I try it for free?

Yes. Every new account gets 100 free credits once its email is confirmed, at once when you sign up with Google or GitHub, and no card is needed to use them. That is five short videos or a hundred pictures, and nothing is posted until you schedule it.

Making the video

Why is it still generating?

A video is made in one pass, in parts of up to fifteen seconds, so it takes minutes rather than seconds. It shows as generating in your gallery until it is done, and a format’s run page shows which step it is on. You can close the tab: it carries on without you.

Can I change one shot without remaking the video?

The shots are made as one generation, so changing a shot’s words or length makes the video again and costs what the video cost. Captions and pictures are added afterwards in the app, so editing those re-cuts what exists and costs nothing.

How do I keep the same face in every clip?

Make the person once under References, in Characters, then pick them. Every clip that names them keeps the face, the body and the voice. Products and places you want to reuse live in References.

A run failed

Open the run. It names the step that failed and what went wrong. Credits are only held once a generation starts, so a run that stopped before that was not charged. Fix what it names and run it again.

Posting

My run finished but nothing was published

Runs never publish. What a run makes goes to your library, and it is posted only once you add it to an account’s schedule, which fills up to 14 days ahead.

Where can I post?

TikTok, Instagram (Reels, pictures and carousels, from a Business or Creator account) and YouTube, where videos go up as Shorts.

Who decides that a post goes out?

You do, or somebody on your team. A run publishes nothing at all: what it makes goes to your library, and it is a post only once somebody has picked the file, the account and the time. That choice is recorded against the person who made it.

My posts go out at the wrong time

Schedules run in your workspace timezone, not the server’s. Set it in Settings and every schedule follows. Nine in Berlin stays nine in Berlin in July and in January.

My flows paused on their own

A trial ended or a payment failed. Nothing is lost. Pick a plan on the billing page and the same flows start again.

Account and billing

What do credits pay for?

Generating. A picture is 1 credit and a silent five-second video 20; sound is optional and costs more. New accounts start with 100 free, a plan adds its credits each month, which last until the month ends, and packs top you up in between. Publishing, scheduling and analytics cost nothing.

Is there a free trial?

Two things. Every new account gets 100 free credits, no card needed. And the Growth trial gives you Growth’s features for 7 days: it starts when you add a card, and nothing is charged during it.

How do I cancel?

On the billing page, in one button. You keep everything until the end of the period you have already paid for, and nothing is deleted when it ends.

I did not get an email

Check spam first. Failure emails can be switched off per person in Settings, under Notifications. Sign-up, password and billing emails always go out.

I want my data, or I want it gone

Both are in Settings and neither needs us. Export a workspace as a readable file, delete a workspace, or delete your account. Deletion is permanent.

Still have questions?

Send us a message and a person will answer it.

Contact us

The quickest answer is to try it.

Make a UGC-style video free. New accounts get 100 credits, and nothing is posted until you schedule it.

100 free credits on every new account. No card needed to use them.